What we are looking for
Optime Care seeks a Director of Operations for our Earth City, MO, location. The Director will support all “Manufacturer Sponsored Programs” at Optime Care. They will plan and monitor the day-to-day activities of our Care Teams to ensure objectives and goals are met. The person in this role will direct, coordinate, and oversee operations activities to ensure the development and implementation of efficient operations to meet the current and future needs of the organization. This person will work in tandem with the leadership to uphold the profitability and values of the organization. We are looking for a people leader passionate about managing a team that helps people get the specialized therapies they need.
What the position will be doing
- Provide organizational and operational support overseeing the day-to-day activities of the “Manufacturer Sponsored Programs” and company operations
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into crucial initiatives' goals, progress, and obstacles
- Plan, monitor, and analyze critical metrics for day-to-day operations to ensure efficient and timely completion of tasks
- Assist in determining staffing requirements and participate in the recruiting cycle (screening, interviewing, hiring) to ensure the addition of qualified candidates to the organization
- Interface with stakeholders across the company to ensure smooth service delivery and draw on relationships with department heads to make decisions regarding operational activity and strategic goals
- Play an active role in maintaining account relationships
- Develop implementation processes and manage reporting processes to ensure client retention and high levels of account satisfaction
- Create process improvement recommendations to meet customers' expectations
- Devise strategies for ensuring the growth of Manufacturer Sponsored Programs and implement process improvements to maximize output and minimize costs
- Guide, direct, and evaluate the work of direct reports
- Manage staff, prepare work schedules, and assign specific duties
- Experience identifying areas where process improvement may be necessary and collaborating with leadership to implement solutions
- Perform other related duties as assigned or as necessary; remain flexible and adaptable in work schedules and assignments as defined by departmental and organizational needs
Necessary Skills, Education & Abilities
- A bachelor’s degree, or 4-year equivalent, is required. A higher degree, Masters, MBA, etc., preferred
- Two or more years of experience in Pharmacy Benefits Management (PBM) or managed healthcare/consulting benefits preferred
- A minimum of five (5) years of supervisory or management experience is required
- Previous experience in a healthcare or pharmaceutical call center environment is helpful
- Knowledge of medical/pharmacy insurance benefit language- i.e., EOBs, deductibles, out-of-pocket, co-insurance, co-pays, etc
- A current Missouri BOP Pharmacy Technician or Pharmacist License in good standing or the ability to get one shortly after hire
- Ability to thrive in a fast-paced environment with constantly changing business priorities
- Excellent analytical skills and the ability to provide solutions to complex problems
- Ability to be highly transparent, ethical, and driven
- Relentless attention to detail and the ability to be a creative self-starter and team player
- Excellent written and verbal communication skills and interpersonal skills are required
- Ability to communicate with all organizational levels, clients, customers, and vendors
- Ability to work as part of a team with minimal supervision in a results-oriented and highly dynamic environment
- Ability to think and act independently, formulate and support new ideas, and champion new initiatives within and beyond the scope of own responsibilities
- Ability to ensure tasks are appropriately delegated and completed to standards by monitoring performance and holding staff accountable
- Ability to successfully organize resources, personnel, and actions to complete programs and tasks
- Ability to provide direction and motivation and set an example through open communication and modeling best practices
- Proficient in Microsoft Office Suite, specifically Excel, Word, PowerPoint, and Outlook
About Us
Optime Care is a Specialty Pharmacy dedicated to providing services to smaller patient communities. We focus on securing insurance coverage, coordinating care, and complying with therapy regimens are only a few examples. Our mission is to minimize the daily impact of living with unique disorders. After just one call, our experts begin to address everything from medication delivery and insurance reimbursement to compliance and education. Every patient receives a proactive service experience tailored to their specific needs.
Optime Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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