Job Summary
- Performs order entry tasks and related activities in support of the medication dispensing process.
- Calculates and/or verifies the correct dosage based on the prescription.
- Contacts physicians on any narcotic prescriptions to receive a hard copy within the required time frame per state statutes.
- Assists in reviewing the narcotic Rx’s are back in a timely manner.
- Enters new and refill orders in a timely and accurate manner.
- Processes orders based on the priority assigned.
- Prepares backup pharmacy orders.
- Complies with a process that addresses all state and federal guidelines regarding medication labeling.
- Provides dispensing pharmacists with information regarding allergies and drug interactions, therapeutic duplications, and other items that the computer flags.
- Courteously assists all internal and external customers.
- Consults with dispensing pharmacists regarding prescription order clarification, non-stock items, order entry problems, or concerns.
- Completes all data fields according to pharmacy procedures including use of approved abbreviations.
- Triages customer service requests by department, urgency, and information/response required.
- Collects, prioritizes, and sorts incoming faxes to the appropriate department/area.
- Creates and maintains accurate customer records.
- Coordinates/manages “STAT” order process (check e-kit stock list and fax back to customer).
- Understands Medicare Policy and Co-Pay requirements/guidelines.
- Follows all applicable government regulations including HIPAA.
- Assists with pharmacy workflow as needed.
- Takes important steps to ensure all medication needs and regulatory compliance standards are met for our patients, and demonstrates ethical conduct and maintains patient confidentiality at all times.
- Maintains full compliance with all Federal, State, and Local laws and regulations.
- Maintains the highest professional and ethical standards.
Key Responsibilities
- Order entry tasks and related activities.
- Dosage calculation and verification.
- Physician contact for narcotic prescriptions.
- Timely entry of new and refill orders.
- Order processing based on priority.
- Backup pharmacy order preparation.
- Compliance with medication labeling guidelines.
- Providing information on allergies, drug interactions, and therapeutic duplications.
- Customer assistance.
- Prescription order clarification with dispensing pharmacists.
- Data field completion according to procedures.
- Customer service request triage.
- Fax collection, prioritization, and sorting.
- Customer record maintenance.
- “STAT” order process coordination.
- Understanding of Medicare Policy and Co-Pay requirements.
- Compliance with government regulations including HIPAA.
- Assistance with pharmacy workflow.
- Ensuring medication needs and regulatory compliance.
- Maintaining patient confidentiality.
- Compliance with laws and regulations.
- Upholding professional and ethical standards.
Required Qualifications
- Verifiable High School Diploma or GED.
- Ability to concentrate on tasks without distraction.
- Effective verbal and written communication skills.
- Active listening skills.
- Mathematical problem-solving ability.
- Problem recognition and judgment skills.
- Decision-making skills in complex situations.
- Customer service orientation.
- Knowledge of filling procedures.
- Knowledge of drug packaging procedures.
- Knowledge of dispensing database software.
- Fluency in English.
- Good oral communication skills.
- Strong communication with dispensing pharmacists.
- Effective communication with employees, facility staff, prescribers, and others.
- Ability to write routine correspondence and reports.
- Proficiency with fax machines, computer software, copiers, and word-processing.
- Strong attention to detail.
Preferred Qualifications
- Prior experience in the long-term care industry.
- National certification.
- State registration.
Education
- Verifiable High School Diploma or GED.
Education: High School
Skills: compliance with laws and regulations,medication labeling,customer assistance,communication with employees and staff,communication,physician contact,prescription order clarification,data field completion,compliance,problem-solving,fluency in english,order entry tasks,skills,attention to detail,decision-making,proficiency with fax machines and computer software,customer record maintenance,customer,order processing,fax collection,verbal and written communication,dosage calculation,customer service,knowledge of drug packaging procedures
