Clinical Pharmacy Manager

Scene Health • Full-time • Baltimore, MD, US • 1m ago

Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication nonadherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.

Job Overview – Clinical Pharmacy Manager

We are seeking a highly motivated and experienced Clinical Pharmacy Manager to lead our team of clinicians and healthcare workers in providing exceptional patient care. You will play a key role in ensuring the efficiency and effectiveness of our pharmacy services, in particular comprehensive medication reviews (CMRs), and provider engagement strategies. This role requires a strong leader who can inspire and guide their team, develop and implement operational plans, and collaborate across departments to enhance our services and improve patient outcomes. This is a Manager/Doer role that requires one to be deeply involved with delivering direct clinical consultation with patients while also having a voice within broader strategic executive planning. The role will increase conversion into our clinical and linkage to care programming.

Responsibilities Include:

Provision of Pharmacy Services (70%)

Conducts patient outreach and manages inbound calls to provide pharmacist services to patients as part of a Scene program
Deliver MTM services to assess the appropriateness of all medications to optimize medication therapy and improve clinical outcomes
Engage with patients to provide defined services such as comprehensive medication reviews, targeted medication reviews, medication reconciliation, prior authorization review, and other clinical services
Assess the use of prescribed medication therapy for unnecessary medications, additional medication needs, inappropriate dosing, adverse drug reactions, ineffective medications, and adherence issues
Document all clinical recommendations, responses to therapy, and patient care notes in a clear, concise, timely, and professional manner
Send clinical recommendations to provider offices and follow up on the responses to ensure recommendations are enacted
Coordinate with Scene Team, including nurses, health coaches, management, product managers, and client-facing staff as needed

Team Supervision (20%)

Hire, train, coach, and evaluate direct reports
Implement Quality Assurance Tool and conduct QA weekly, ensuring ongoing coaching of team members to achieve program standards
Set schedules for pharmacists and pharmacy vendors to ensure coverage for pharmacy service implementation and appropriate staffing to deliver high-quality patient care
Conduct clinical training and refresher presentations as needed

Develop and Implement Processes (10%)

Identify and implement innovative process and workflow improvements
Collaborate with Product and Experience teams to enhance patient and customer support
Align clinical service offerings with market needs and company value propositions
Ensure proper documentation of services

Required Qualifications

Active Pharmacist License with at least five years of pharmacy practice
Ability to obtain licensure in additional states as needed
Strong Telephonic Skills: Must be able to serve patient populations, including individuals insured by Medicare and Medicaid, in a clear and fluid manner
Excellent communication skills with the ability to develop patient rapport
Ability to covert participants into Scene Health services, including pharmacy services and additional clinical interventions
Exceptional listening and interpersonal skills
Ability to work independently as well as in collaboration with a virtual/decentralized team
Ability to preserve/protect confidential information
Self-motivated and able to multitask
Proficient in Microsoft Teams, Outlook, Word, Excel, and other programs
Alignment with Scene’s Cultural Blueprint

Preferred Qualifications

Medically fluent in English and Spanish
Experience working in digital health programs and/or working for a health startup
Experience working with hospitals or health plans on quality improvement
Fluency in Salesforce and additional documentation platforms
Sales or call center experience is preferred but not required

You’ll love this role if you are:

Strong in problem-solving, communications, collaboration, research, and analytics
Results-oriented and thoughtful in your work style
Able to work autonomously from idea generation through project execution
Highly organized, efficient, able to prioritize, and manage a wide range of responsibilities
Able to consistently deliver high-quality work on time and in a manner that makes everyone want to work with you

Benefits

The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives, but you will be integral in scaling that impact.