Under general supervision of a Data Entry Supervisor, and in accordance with local, state, federal and company laws and regulations ensure delivery of excellent customer service through fast, professional and accurate communication.
Benefits
Our employees enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental and vision coverage, from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.
Responsibilities
- Review and input new/readmitted residents to include all pertinent information required to dispense medications in a safe, cost-effective manner for the resident.
- Maintain resident specific information by entering new information, updating and correcting information in pharmacy computer system as required.
- Use proper phone etiquette to provide facility/resident services.
- Triage patient calls to appropriate party.
- Answer phones to respond to orders inquires.
- Enter new and refill orders into pharmacy computer system for Staff Pharmacist review.
- Maintain customers’ specific information by entering new information, updating and correcting information in pharmacy computer system as required.
- Answer phones to respond to orders inquires.
- Place outbound calls to facilities to clarify orders as needed.
- Triage incoming faxes promptly and accurately.
- Establish and maintain good working relationships with billing operations specialists
Qualifications
- MUST BE a Registered or Certified Pharmacy Technician in the state of Ohio
- Previous experience in pharmacy or other related fields
- LTC pharmacy experience a plus
- Strong analytical and critical thinking skills
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
- High School or Equivalent
