Description
POSITION PURPOSE AND OBJECTIVES
The Certified Pharmacy Technician will work directly under a pharmacist. Primary responsibilities include, but are not limited to:
- Coordinate with Case Managers, Nurses, and Psychiatrists/Nurse Practitioners to ensure quality care for clients.
- Process prescription claims through all steps of pharmacy workflow including data entry, insurance billing, production, and pickup.
- Manage pharmacy inventory to maintain adequate stock levels.
- Deliver medication to clients in the community.
- Maintain a high level of customer service.
- Manage Central Pharmacy Pickup Station and associated documentation.
- Prepare compliance packaging
Essential Job Functions
- Adhere to/follow the processes laid out for the Central Pharmacy program.
- Conduct end of the day tasks, daily reports and register balancing.
- Prepare compliance packaging.
- Follow mail out processes when mailing RXs to patients.
- Conduct the processes for data entry, billing, and packaging of RXs.
- Provide professional customer service to all customers.
- At Rx intake, verify the name and address of patient, inquire about allergies, insurance information, and verify legibility of the prescriber's name.
- Process/alert others to process RXs in a timely manner.
- Process pharmacy calls as appropriate.
- Complete and process third-party documents.
- File prescription books, new prescriptions, and patient profiles.
- Follow Rx pickup processes for patients such as verifying IDs and collecting payments.
- Process insurance claims info and check for program eligibility if applicable.
- Replenish supplies as needed.
- Process incoming shipments from vendors to ensure receipt of all invoiced items.
- Check incoming stock for appropriate "shelf life" remaining before expiration.
- Record refrigerator and freezer temperatures daily on the Temp-log.
- Alert PIC or/and pharmacist on duty if temperature goes out of range for USP storage conditions.
- Report any issues or concerns to the Lead Pharmacy Technician and / or Pharmacy Director immediately for consideration and resolution.
- Clean pharmacy shelves, work areas and maintain pharmacy premises in a satisfactory state of cleanliness.
- Maintain patient confidentiality in accordance with (HIPAA).
- Process all filing and bookkeeping functions as deemed necessary by the pharmacist.
- Consult regularly with the lead Pharmacy Tech, PIC and pharmacists for the purpose of expediting the processing of prescriptions.
- Utilize respectful, trauma-informed language in all aspects of the job.
- Promote and support Trauma Informed Care implementation and initiatives within the organization.
- Has/Maintains a good on-time and attendance record.
- Input all information needed in the pharmacy system in a timely manner.
- Conduct other tasks as assigned.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Must be well acquainted with the characteristics of common medications. Must be well versed in pharmacy billing systems and methods of payments. Must have excellent customer service skills and conduct one's self professionally at all times. Must have very good communication skills, verbal and written. Must comply with all Agency and Pharmacy policies, procedures and processes, including HIPAA.
WORKING CONDITIONS
Must be able to successfully interact face to face with the clients/public. This individual may periodically be required to lift and/or carry up to 20 pounds. Must be able to physically stock shelves above eye level and below waist level. There may be need to push and pull items weighing less than 30 pounds. Due to the extensive computer work this individual must be able to sit for extended periods of time and operate required equipment.
Requirements/Qualifications
Certification as a Pharmacy Technician. Experience and proficiency with computer automated pharmacy system(s) is required. Must be at least 21 years of age and must have at minimum a GED. Candidates with educational backgrounds and training in trauma-informed and/ or trauma-specific services, a plus.
